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Thank you for visiting Experience Kissimmee's careers page to learn more about joining our family of employees.

The Experience Kissimmee team is a diverse group of high performing individuals working to make a positive impact on our community. Experience Kissimmee offers competitive benefits and a rewarding work experience. The organization pays for almost 80% of medical and dental premiums, 100% of basic term life insurance, and 100% of short- and long-term disability premiums. Experience Kissimmee also offers a competitive and generous Paid Time Off (PTO) plan and a safe harbor 401(k) plan.

We offer a competitive compensation package with an annual performance review process, opportunities for professional development, and membership to professional organizations.

Administrative Assistant

Experience Kissimmee is currently recruiting for an Administrative Assistant. This position provides administrative and office support to the Event Management team.

 

Below are some of the responsibilities of the position:

 

  • Process invoices, CEO approval forms and check requests by accurately coding with account codes, routing for signature and delivering to Finance for payment in a timely manner.  This includes departmental tracking and budget tracking of departmental expenses.
  • Work within the CRM (all modules) on a regular basis to ensure accurate up-to-date event information is maintained.  This includes invoicing, in-kind tracking, expense tracking and pulling reports on various trace notes.
  • Assist planners with Cvent registration module by pulling reports, checking for undeliverables and ensuring follow up communication is scheduled for each event. This includes scheduling event communications in event coordinator’s absence.
  • Process payments from partners through the Cvent registration module for events or sponsorships by providing reports to Finance on a weekly basis. Also monitors modifications, refunds, and cancellations.
  • Coordinate team inventory needs through CRM, including placing orders, picking up at warehouse and updating list for inventory control. This includes communication with other departments when utilizing their product.
  • Order, prepare and assemble welcome bags for group requests.
  • Responsible for meeting set up for internal meetings with visitors or internal team members.  This includes reserving meeting space, ordering audio visual, food and beverage, preparing meeting materials, taking minutes as well as tearing down following the meeting. 
  • Assist Events team with maintaining separate event budgets for each event, and ensuring invoices are paid on-time post event. Follow-up on missing invoices from vendors.
  • Compile weekly meeting agendas, take notes for weekly team meetings
  • Order office supplies through appropriate channels for the all assigned areas. This includes compiling and overseeing event supply list on a per event basis.
  • Coordinates mailing, shipping and receiving of event materials. Also collects and distributes mail for the Event Management Team.
  • Maintain company-wide event calendar. Also update event team calendar with project assignments.
  • Prepare travel authorizations as needed on behalf of the Director of Event Management, Manager and Planners (with estimates of travel, hotel, per diems) and routes for approval.
  • Research and make travel arrangements, including air, rental car, hotel, ground transportation, registration for conferences as needed for the Director of Event Management and Event Manager.
  • Prepare expense reports as needed and submit for approval and reimbursement on behalf of Director of Event Management and Event Manager.
  • Scan and upload receipts for corporate credit card expenses, including mileage report accurately coding with account codes from the Departmental budget on the Director of Event Management and Event Manager’s behalf each month.
  • Establishes, develops, maintains and updates electronic filing system for all assigned areas.
  • Act as the departmental liaison for amenity/give-a-way logoed items.  This includes researching amenity ideas for the department and routing job orders to the appropriate team for production as well as shipping of these materials to events, tradeshows and clients, etc.
  • Assist internal event management team by working registration for local industry functions hosted by Experience Kissimmee.
  • Compile event data such as attendance, budget and satisfaction surveys into a monthly report for director and manager review.
  • Provide back up support to the Receptionist by answering the main reception phone, taking messages, answering routine and non-routine questions and correspondence.
  • Perform duties as assigned/necessary which are related or logical in assignment to the position.

Required Education and Experience:

  • Associates degree preferred and two years of related experience (of the 2 years one year minimum of database experience, specifically data entry experience and an understanding of data fields). Will substitute experience for education.
  • Proficiency with MS Office suite especially Outlook, Excel and PPT. 
  • Daily experience working within a database (CRM) entering data and pulling reports.
  • Requires strong communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents.
  • Ability to manage multiple tasks and achieve deadlines under pressure.
Copywriter

Experience Kissimmee is currently seeking a Copywriter. This position is responsible for writing and editing copy across multiple platforms and ensuring that content is consistent with the Experience Kissimmee brand tone and voice.

 

Major responsibilities include:

 

  • Researching for and producing storytelling content for a wide variety of audiences and communication channels, such as: articles, advertorials, newsletters, fact sheets, print collateral, web pages, digital ads, blog posts, and Experience Kissimmee websites.
  • Ensuring all content is on brand, consistent in style, quality, and tone of voice.
  • Collaborating with internal EK Departments to create cohesive and consistent messaging throughout EK’s communication platforms as well as provide proofreading and editing services for content produced by other staff members and international representatives.
  • Assisting in identifying and satisfying various target audiences’ content needs (in terms of length, format, diction, tone, and other considerations), and ensuring the end product can be distributed effectively through various marketing channels, including digital and traditional media.
  • Thinking strategically about long- and short-term storytelling and communications initiatives in support of organizational promotional campaigns and programs.
  • Assisting in developing scripts and storyboards for video projects on an as needed basis. This may also include being present at and helping direct video shoots.
  • Researching and studying content marketing trends and best practices in effort to keep Experience Kissimmee up-to-date with its web and marketing content.
  • Analyzing existing content and identifying ways to improve impact and optimize effectiveness.
  • Serving as consultant and reviewer on internal communications and initiatives.
  • Copyediting, fact checking, and proofreading marketing materials.

 

Required Eduction and Experience

  • Bachelor’s degree in communications, journalism, advertising or related field.
  • Minimum of 2-3 years experience in writing/editing or journalism.
  • Proficiency in Microsoft Office Suite.
  • Excellent oral and written communication skills.
  • Strong problem-solving and customer service skills. Ability to manage multiple tasks and achieve deadlines under pressure.
  • Adaptable to changing priorities, tasks, and work schedules to meet customer services standards.
  • Strong attention to detail.
  • Knowledge of SEO and WordPress a plus
  • Basic Photoshop skills is a plus.
  • Experience with project management system a plus.
Digital Marketing Manager

Experience Kissimmee is seeing a Digital Marketing Manager.  This position will ensure a seamless user experience exists on Experience Kissimmee’s web platform in support of all paid, owned, and earned media campaigns and initiatives. This includes participating in the planning, execution, optimization, and reporting of key tactics such as landing pages, customer data profile and segment sharing, and A/B testing. The Digital Marketing Manager will also analyze and provide insights and recommendations regarding channel performance and opportunities.

  • Partner with internal and external teams on all aspects of digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns.
  • Manage platforms and projects once approved by the Vice President.
  • Assist Vice President with digital marketing plan development and implementation
  • Work with vendors and agencies for digital marketing platforms, licenses, fees, and projects.
  • Generate reports on digital marketing performance.
  • Measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
  • Identify trends and insights and recommend spend and performance optimizations based on the insights.
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
  • Provide insights to optimize website and social media channels for SEO as well as usability.
  • Collaborate with internal teams to create landing pages, satisfy the customer journey, and optimize user experience.
  • Partner with advertising and media specialists to improve marketing results.
  • Work with all available resources for updates to campaign specific websites, microsites or any secondary sites in relation to interactive programs.
  • Lead efforts that maximize digital marketing ROI through acquisition, engagement, conversion, retention, and advocacy across digital channels.
  • In conjunction with Vice President, set strategic initiatives for cross-device web presence, website(s), content marketing, SEO, social media, paid search, native app development, email, online advertising, and other digital channels and media.
  • Support other marketing teams with consultation in online advertising strategy and measurement, including direct display buys, programmatic media, native advertising, video, and other tactics.
  • Guide art and copywriting teams as part of integrated marketing efforts.
  • Develop, evaluate, and oversee the implementation of A/B testing protocols and procedures, experiments, and other conversion optimization tactics.
  • Communicate as needed with internal and external stakeholders (including the CEO, executive team, Board of Directors, and industry partners) about digital marketing goals and results.
  • Evaluate emerging technologies and provide POVs on adoption and opportunities.

 

Required Education and Experience:

  • Bachelor’s degree in marketing or communications-related fields and at least three years of experience in digital marketing or online communications.
  • Ability to understand, interpret, and analyze digital marketing and online communications metrics – including website, email, social media, SEM, SEO, display advertising, etc. Knowledge of digital marketing terminology and concepts.
  • Experience with A/B testing and Google Analytics.
  • Proficient in HTML, CSS, JavaScript, PHP, preferred.
  • Strong Office 365 (Outlook, Word, PowerPoint, Excel) skills.
  • Solid time management skills.
  • Excellent oral and written communication skills.
  • Excellent analytical and problem-solving skills.
  • Strong customer service skills.
  • Ability to work with and support a diverse range of users with digital marketing literacy skills ranging from the novice to the expert.
  • Strong documentation skills with a focus on the details.
  • Adaptable to changing priorities, tasks, and work schedules to meet customer services standards.

Qualified candidates should submit a resume to

Julia DeVault
Director of Human Resources
HR@experiencekissimmee.com

Please include the position of interest in your email subject line

Experience Kissimmee provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability/handicap, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other protected classification under applicable federal, state, and local laws. Experience Kissimmee complies with applicable laws governing non-discrimination in employment. This EEO policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.