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Thank you for visiting Experience Kissimmee's careers page to learn more about joining our family of employees.

The Experience Kissimmee team is a diverse group of high performing individuals working to make a positive impact on our community. Experience Kissimmee offers competitive benefits and a rewarding work experience. The organization pays for almost 80% of medical and dental premiums, 100% of basic term life insurance, and 100% of short- and long-term disability premiums. Experience Kissimmee also offers a competitive and generous Paid Time Off (PTO) plan and a safe harbor 401(k) plan.

We offer a competitive compensation package with an annual performance review process, opportunities for professional development, and membership to professional organizations.

Experience Kissimmee is seeking qualified candidates for the following position:

Research Manager

We are currently seeking a Research Manager to support Experience Kissimmee’s marketing and communications strategies towards its mission to drive tourism to the Kissimmee destination.

 

The Research Manager will telecommute and primarily work from home. Occasionally in-person meetings will be required at Experience Kissimmee’s office in Kissimmee, FL and throughout the Kissimmee/Osceola county destination; therefore, candidates are expected to live in Central Florida.

 

This role is responsible for collecting, tracking, and managing the organization’s Research function including analysis, preparation and application of travel and tourism research, industry trends and statistics and cost per inquiry data. The manager will use statistical knowledge and techniques to incorporate real-time digital data and metrics to plan, organize and analyze results of primary research and analyze third-party market research data. The manager will recommend and implement new research processes and conduct database research to generate customized reports and prepare economic impact reports and other database mining projects.

 

Below are some of the major responsibilities of the position:

 

  • Analyze, interpret, and effectively communicate information and recommendations to internal and potentially for external stakeholders. Convert complex data and findings into understandable tables, graphs, executive summaries and written reports. Prepare digestible reports and present summary results to stakeholders and management on a regular basis.
  • Gather secondary research data about consumers, competitors, businesses and market conditions. Monitor, evaluate and forecast tourism and general business demand and trends.
  • Prepare and present key findings at Board of Directors meetings, industry events, and other opportunities as directed.
  • Participate in department leadership meetings, providing data and research to help inform decision-making processes.
  • Assist with strategic plan execution, including updating performance measures and contributing to initiative development and delivery.
  • Measure the effectiveness of the organization’s marketing strategy and business programs and help guide and assess/forecast the overall impact of the brand’s integrated marketing strategy and programs.
  • Collaborate with Marketing & Communications and other departments to refine tactics based on current trends and forward-looking indicators.
  • Devise and evaluate methods for properly collecting information (primary and secondary research data) for actionable marketing use.
  • Research, analyze, and interpret economic issues and trends; provide monthly overview of Central Florida and the local travel industry trends.
  • Build and maintain solid relationships with a variety of external experts, external resources/platforms, and vendors (e.g., AirDNA, STR, Arrivalist, ForwardKeys, etc.) and online tools, to interpret information, manage outcomes and present findings to management and stakeholders.

 

Required Education and Experience

  • Minimum Bachelor’s Degree in Economics, Business or other related field and three to five years of related experience. Will substitute experience for education.
  • Proficient in MS Office suite, Qualtrics, SPSS & SAS and CRM experience is a plus.
  • Ability to effectively summarize and present research results.
  • Ability to effectively respond to statistical questions from leadership and staff.
  • High level mathematical and statistical skills.
  • Ability to reason effectively, define problems, establish facts and draw valid conclusions.
  • Ability to establish and maintain effective working relationships with internal marketing teams, departmental staff, supervisors, and the general public.
  • Requires superior communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents.
  • Must be a self-motivated, team player with high energy and a great attitude.
  • The ability to manage a broad range of research projects in fast paced work environment, achieve deadlines under pressure, and work independently without direct supervision or as a member of a team that solicits input for all levels of the organization.

Qualified applicants should submit a resume to Julia DeVault, Director of Human Resources at [email protected].

Qualified candidates should submit a resume to

Heidi Velasquez
Human Resources Representative
[email protected]

Please include the position of interest in your email subject line

Experience Kissimmee provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability/handicap, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other protected classification under applicable federal, state, and local laws. Experience Kissimmee complies with applicable laws governing non-discrimination in employment. This EEO policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.

EK participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.