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Thank you for visiting Experience Kissimmee's careers page to learn more about joining our family of employees.

The Experience Kissimmee team is a diverse group of high performing individuals working to make a positive impact on our community. Experience Kissimmee offers competitive benefits and a rewarding work experience. The organization pays for almost 80% of medical and dental premiums, 100% of basic term life insurance, and 100% of short- and long-term disability premiums. Experience Kissimmee also offers a competitive and generous Paid Time Off (PTO) plan and a safe harbor 401(k) plan.

We offer a competitive compensation package with an annual performance review process, opportunities for professional development, and membership to professional organizations.

Qualified candidates should submit a resume to

Julia DeVault
Director of Human Resources
HR@experiencekissimmee.com

Please include the position of interest in your email subject line

Tourism Sales Manager

We are currently seeking an experienced Tourism Sales Manager.  This position is responsible increasing awareness of Kissimmee as a vacation destination domestically and in Canada within the Travel Industry.  The Tourism Sales Manager will plan and execute sales missions and tradeshows and familiarization tours in an effort to create economic impact for Osceola County and the Kissimmee area.

Below are some of the responsibilities of the position.

  • Work to increase Osceola county as a featured product in Travel Industry programs for a defined geographical territory and assigned market segment(s).
  • Evaluate opportunities for tradeshows, sponsorships, FAMs, and sales missions for assigned markets.
  • Design and conduct sales missions in targeted markets.
  • Coordinate local industry partners participation in tradeshows, sales missions and FAMs. This includes event registration and travel arrangements, appointment confirmations, planning for collateral and display materials and post-event reporting.
  • Manage annual sales efforts in Canada, including advertising campaigns, and co-op advertising partnerships with tour operators, OTAs, and travel organizations.
  • Plan, manage & track annual budget for all programs in assigned markets.
  • With the assistance of an internal event planner, plan and execute FAM trips for travel trade clients.  This includes creating itineraries, sourcing accommodations, creating and delivering presentations and escorting clients once in the destination as well as recording in-kind support from local industry partners.
  • Act as liaison between travel/trade professionals and area properties and service providers in an effort to promote bookings into the area, and conducts local networking meetings for area industry representatives.
  • Assist in preparing and distributing sales collateral and marketing materials geared towards the Travel Industry in assigned markets.
  • Ensure sales goals are achieved by networking with existing clients, as well as new clients through correspondence and CRM account management.
  • Manage the day-to-day efforts of an international agency in Canada that represents Experience Kissimmee. This includes ensuring the agencies execute the approved annual plans and approved budget allocation as well as vetting business development proposals from the agencies throughout the fiscal year. Approves agency expenditures, trade show participation and co-op marketing agreements per the preapproved budget for the corresponding fiscal year.

Required Education & Experience:

  • Bachelor’s degree in Hospitality Management, Marketing or other related field and 3-5 years of related experience. Will substitute experience for education.
  • Proficient in MS Office suite, especially MS Word, Excel and PPT.  Must also be proficient in a sales database platform/CRM.
  • Sales experience with the Travel Industry, specifically tour operators, AAA, SYTA, New York Times Travel Show, Military Bases and Student groups.
  • Must be able to travel domestically 6- 8 times per year and 2-3 trips to Canada per year. 
  • Ability to establish and maintain effective working relationships with clients, industry partners and internal team members.
  • Requires strong customer relations skills, communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents.
  • Must be a self-motivated, team player with high energy and a great attitude.
  • The ability to manage multiple tasks, achieve deadlines under pressure, and work independently without direct supervision or as a member of a team that solicits input for all levels of the organization.
  • Creative sales abilities used to open doors and a demonstrated track record closing innovative sponsorships and integrated marketing programs, as well as a high-level of relationship building and negotiating skills.
Social Media Coordinator

We are currently seeking a Social Media Coordinator. This position assists with the development of original social content, in conjunction with the Director of Social Media, that creates greater awareness of the destination, motivates intent to travel, and promotes the destination and its tourism industry partners through paid, owned, and earned channels. This position is responsible for assisting with daily community management, including post development, content scheduling, social customer service, and other tasks across social platforms, including Facebook, Twitter, Instagram, Snapchat, and other channels.

Below are some responsibilities of the position.

  • Assist Director of Social Media and other teams in curating relevant social content to reach the company’s ideal customers, assist in management and creation of all social content (images, video, written, or otherwise).
  • Assist with the implementation of the approved design of social channels and assets (i.e., Facebook Timeline cover, profile photos, thumbnails, ads, landing pages, Twitter profile, and blog), aligning with brand guidelines.
  • Assist with and source user-generated content that encourages consumer appreciation for the destination and its tourism industry partners.
  • Assist Social Media Team to ensure social media content is aligned with the brand guidelines, campaign tactics and established style guides.
  • Assist Social Media Team to create and execute a regular social live streaming (Facebook Live, Instagram Stories and Snapchat videos) schedule to align with broader integrated marketing campaigns and goals.
  • Assist Social Media Team with the coordination of internal and external meetings and conference calls and video production projects. This includes schedule and location coordination, distribution of meeting requests, release paperwork, and equipment transportation.
  • Assist Director of Social Media and other teams with analytics reports, presentations, and reports needed for measuring social community growth and engagement.
  • Act as a liaison between other internal departments and the Social Media Team to gather project requests, needs and specifications and coordinate these projects through the established departmental process.
  • Assist the Director and Manager with record keeping in the CRM database. This includes data entry of industry partner interactions into the CRM.
  • Provide back up support to the Receptionist by answering the main reception phone, taking messages and answering routine and non-routine questions.
  • Stay up to date on current and upcoming trends and innovations in the social media landscape, particularly in the tourism industry, and communicate these to management for consideration.

 

Required Education and Experience:

  • Bachelors in communications, public relations, journalism, marketing, digital media, advertising or related fields.
  • Minimum of 2 years of experience in social media, communications, digital marketing, or content development.
  • Must be fluent in English and Spanish. Must have the ability to read, write and speak English and Spanish.
  • Proficient in MS Office suite, specifically Outlook and PPT. Experience with Facebook, Twitter, Instagram and Snapchat.
  • Ability to effectively and efficiently manage priorities and follow established procedures.
  • Requires the ability to understand and communicate effectively, both verbally and in writing, organizational skills, both analytical and problem solving, and the ability to work with confidential documents. Fluency in written and spoken Spanish.
  • Ability to manage multiple tasks and achieve deadlines under pressure.
  • Basic graphic design experience is a plus.
  • Basic video editing experience is a plus.

Experience Kissimmee provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability/handicap, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other protected classification under applicable federal, state, and local laws. Experience Kissimmee complies with applicable laws governing non-discrimination in employment. This EEO policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.