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Thank you for visiting Experience Kissimmee's careers page to learn more about joining our family of employees.

The Experience Kissimmee team is a diverse group of high performing individuals working to make a positive impact on our community. Experience Kissimmee offers competitive benefits and a rewarding work experience. The organization pays for almost 80% of medical and dental premiums, 100% of basic term life insurance, and 100% of short- and long-term disability premiums. Experience Kissimmee also offers a competitive and generous Paid Time Off (PTO) plan and a safe harbor 401(k) plan.

We offer a competitive compensation package with an annual performance review process, opportunities for professional development, and membership to professional organizations.

Director of Communications

Experience Kissimmee is currently seeking a Director of Communications. This leadership role is responsible for developing, defining and executing critical aspects of the day-to-day communications efforts, strategic media planning and implementation, influencer management and social media. This position works to promote the mission of Experience Kissimmee and is responsible for moderating communications between the organization and various media outlets nationally and abroad through the media relations, special events, press releases, and other content initiatives.
 Below is a list of some of the major responsibilities of the position.
•    Serve as a member of Experience Kissimmee’s management team, participate in developing and implementing the organization’s strategic plan. Oversee the Media Relations and Social Media departments.
•    Develop Communication plans, strategies and budgets on an annual basis in support of the organization and destination. Responsible for the creation and presentation of and oversight of the departmental budget.  Responsible for adherence to approved budget including tracking throughout the fiscal year noting and resolving any variances to the approved budget.
•    Serve as Experience Kissimmee spokesperson.  Accompany senior leadership at press events; prepare talking points, executive briefings, community presentations and materials.
•    Provide direction and leadership in drafting key organizational documents, reports, and presentations.  Supports EK leadership with materials such as briefings, analysis, presentations, recommendations and other communication materials; manages planning and execution of executive communications.
•    Monitor coverage of Experience Kissimmee, the destination and events with potential to impact Osceola County tourism and report to executive team.  Provide fact checking services for articles pertaining to the destination. This includes the maintenance of the organization’s Crisis Communications Response Plan.
•    Consult regularly with the VP of Marketing and Communications and applicable department staff on their communication needs in advance of and during the launch of dedicated advertising campaigns and special promotions.  Offer recommended courses of action as applicable.
•    Oversees all Media Relations activities including but not limited to press release creation, dissemination, media missions and FAMS and agency management domestically and internationally.  This includes ensuring the Media website remains current.
•    Research programs and/or systems to track results of publicity and media relations outreach efforts. Responsible for collecting information for monthly and quarterly reports, verifying accuracy of collected information as well as producing a tabulation of media metrics.
•    Edit and review copy and content materials submitted by staff and international representation firms.
•    Write advertorial articles in support of domestic, international, meetings and sports initiatives.
•    Provide direction to the Social Media Manager when identifying and assessing various tools and platforms to enhance social media marketing efforts.  This includes assessing the budget, implementation and measurement of those put into place.
•    Provide sound advice and strategic recommendations on use of social media in support of marketing initiatives.  Review and approve various social media posts/content as needed.
•    Ensure the maintenance and proper use of the social media escalation policy.
•    Represent Experience Kissimmee through membership in professional organizations. Attend Media and PR Tradeshows and conferences.
•    Remain on the forefront of trends to ensure Experience Kissimmee is recognized as an innovative leader in the travel industry.

Qualified candidates will have the following education, experience, and skills:
•    Minimum Bachelor’s degree in communications, public relations, journalism or related field and five to seven years of related experience.  Will substitute experience for education.
•    Proficiency with MS Office suite and database/CRM experience.
•    Experience with AP Style.  
•    Solid written and verbal communications skills as well as strong editing skills.
•    Ability to establish and maintain effective working relationships with agencies, departmental staff, supervisors, Industry Partners, vendors as well as the general public.
•    Experience managing departmental projects/initiatives and budgets is required.  

 

 

Director of Marketing

Experience Kissimmee is currently seeking a Director of Marketing. This position is responsible for oversight of the marketing process as it relates to increasing awareness of Kissimmee as a vacation destination; influencing and inspiring travel; developing, overseeing, directing and coordinating all marketing programs and initiatives, campaigns and generating familiarization and economic impact for the destination. Manage the direction, development and evolution of the entire organization’s brand message strategy.
Below is a list of some of the major responsibilities of the position.
•    Serve as a member of Experience Kissimmee’s management team, participate in developing and implanting the organization’s strategic plan.
•    Assist Vice President of Marketing and Communications with the development and implementation of marketing plans, including content calendars, co-op marketing initiatives, and consumer-facing campaigns.
•    With oversight from the Vice President of Marketing and Communications, lead Experience Kissimmee’s brand message strategy, creating and managing brand identities, maintaining all written brand deliverables, including brand standards, positioning, value proposition, and naming.
•    Serve as the authority and central hub of the Experience Kissimmee brand.
•    Facilitate the successful creation of annual marketing efforts in assigned market, including consumer advertising campaigns, and co-op advertising partnerships to promote Kissimmee as a vacation, sport and meetings destination.
•    Manage the brand, digital, and content studio teams to ensure timely preparation and distribution of marketing materials.
•    Serve as liaison to creative, media and other contracted agencies for conceptualizing, developing, and delivering trackable marketing programs and campaigns to achieve the goals and objectives for markets and programs as specified.
•    Work with contracted creative agency and targeted industry partners including theme parks, to develop marketing creative materials (both digital and traditional), obtain/provide assets, review ad submissions, and obtain approvals to ensure that they adhere to branding standards and technical/creative specifications as well as appeal to the targeted demographic.
•    Leverage technologies and research to inform data-driven decision making.
•    Participate in creative meetings to ensure the development of creative content aligns with relevant strategies and KPIs.
•    Ensure that all content/deliverables created by internal content studio are delivered on time and within the allocated budget.
•    Provide comprehensive campaign and marketing program analytics reports, presentations and reports on consumer interaction and feedback.
•    Collaborate with internal teams to identify, develop and implement sales initiatives that drive revenue for the organization.
•    Responsible for the creation, presentation, and adherence of the departmental budget. Responsible for adherence to approved budget including tracking throughout the fiscal year, noting and resolving any variances to the approved budget.


Qualified candidates will have the following education, experience, and skills:
•    Minimum Bachelor’s degree and five to seven years of related experience in marketing, digital media, advertising or related fields. Will substitute experience for education.
•    Experience managing a team, departmental projects/initiatives and budgets.
•    Proficiency with MS Office suite and database/CRM experience. Basic proficiency with Adobe Creative Suite: most specifically InDesign, Illustrator, and Photoshop.
•    Ability to establish and maintain effective working relationships with creative agencies, departmental staff, supervisors and the general public.
•    Demonstrated experience in developing brand standards, positioning, architecture, value proposition, naming and visual identities.
•    Requires strong leadership and customer relations skills, communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents.

 

Qualified candidates should submit a resume to

Julia DeVault
Director of Human Resources
[email protected]

Please include the position of interest in your email subject line

Experience Kissimmee provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability/handicap, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other protected classification under applicable federal, state, and local laws. Experience Kissimmee complies with applicable laws governing non-discrimination in employment. This EEO policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.