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Thank you for visiting Experience Kissimmee's careers page to learn more about joining our family of employees.

The Experience Kissimmee team is a diverse group of high performing individuals working to make a positive impact on our community. Experience Kissimmee offers competitive benefits and a rewarding work experience. The organization pays for almost 80% of medical and dental premiums, 100% of basic term life insurance, and 100% of short- and long-term disability premiums. Experience Kissimmee also offers a competitive and generous Paid Time Off (PTO) plan and a safe harbor 401(k) plan.

We offer a competitive compensation package with an annual performance review process, opportunities for professional development, and membership to professional organizations.

Experience Kissimmee is seeking qualified candidates for the following position:

Sr. Manager of Brand & Content Studio

Experience Kissimmee is currently recruiting a Sr. Manager of Brand and Content Studio to support Experience Kissimmee’s marketing and communications strategies towards its mission to drive tourism to the Kissimmee destination. The Sr. Manager of Brand and Content Studio will telecommute and primarily work from home.

 

Occasionally in-person meetings will be required at Experience Kissimmee’s office in Kissimmee, FL and throughout the Kissimmee/Osceola County destination; therefore, candidates are expected to live in Central Florida. 

 

The Sr. Manager of Brand and Content Studio leads a team of creative professionals through the creative production process. The Sr. Manger is the liaison with internal clients regarding the production process. This role will develop creative strategy, serve as the brand creative storyteller, and will produce content for a wide variety of audiences.

 

Major Responsibilities include:

 

  • From concept to completion, oversee the creative production of high-quality video, written and visual brand storytelling content. This includes providing ongoing brand guidance throughout the production process.
  • Serve as Champion of all things brand, crafting the brand story and brand guidelines and working to implement the brand across various departments.
  • Ensure all content is on brand, consistent in style, quality, and tone of voice. Provide analysis to ensure that projects stay within brand standards.
  • Manage relationship with creative service agency and drive organizational creative strategy. 
  • Work in tandem with the marketing team to identify and develop creative concepts and execution tactics. 
  • Translate marketing objectives into clear creative strategies.
  • Lead the creative team in the production of all marketing collateral, including promotional products, by reviewing needs and budgets, developing timelines, delegating tasks to the Content Studio Team, and ensuring on time delivery.
  • Serve as co-head of organizational content calendar with the Sr. Manager of Interactive Media.
  • Play an integral role in the strategic brief process.
  • Review work, troubleshoot, provide insights and feedback to team.
  • Copyedit, proofread, and revise communications and content including, but not limited to video, digital content, internal team communications, brochures and collateral and bid requests.
  • Liaise with internal stakeholders to determine production requirements and desired deliverables. 
  • Oversee production process of all promotional items from ideation to execution with Traffic Coordinator.
  • Develop and oversee look and feel for Experience Kissimmee website and social channels.
  • Responsible for blog content strategy, ensuring content is being optimized to hit organizational KPI’s.
  • Lead the content team and collaborate with internal teams in the development of compelling content to reach the organization’s ideal customers, assist in management and creation of all content (images, video, written, or otherwise).
  • Work with Sr. Manager of Marketing to develop marketing and creative concepts, review ad submissions, and obtain approvals to ensure that they adhere to brand standards and technical/creative specifications as well as appeal to the targeted demographic.
  • Work with Traffic Coordinator to oversee production priorities and deadlines.
  • Provide fact checking services for content, articles, and marketing materials. 
  • Oversee the creation of PPT presentations for the organization, this includes executive level presentations as well.
  • Create the organization’s annual report and marketing plan. 

 

Required Education & Experience:

  • Bachelor’s degree in marketing, communications, journalism, advertising, or related field, preferred.
  • Minimum of 5-7 years of experience in communications, content, graphic design, or brand management. At least 2 years supervising/managing direct reports.
  • Ability to manage multiple tasks and achieve deadlines under pressure.
  • Understanding of the creative, briefing, design and execution process.
  • Proficiency in Microsoft Office Suite, SEO and WordPress required.
  • Excellent oral and written communication skills.
  • Strong problem-solving and customer service skills.
  • Adaptable to changing priorities, tasks, and work schedules to meet customer services standards.
  • Detail oriented.
  • Must have strong attention to detail. 
  • Strong team player.
  • Basic Photoshop skills is a plus.

 

Qualified candidates should submit a resume to Julia DeVault, Director of HR at [email protected].

 

Sports Marketing Coordinator

Experience Kissimmee is currently looking for a Sports Marketing Coordinator. This role provides administrative support and coordinates departmental activities and projects for the Kissimmee Sports Commission to support the growth and development of sports tourism in the destination.

 

This coordinator will telecommute and primarily work from home. Occasionally in-person meetings will be required at Experience Kissimmee’s office in Kissimmee, FL and throughout the Kissimmee/Osceola County destination; therefore, candidates are expected to live in Central Florida.

 

Below are some major responsibilities of the position:

  • Responsible for the coordination of the development of marketing materials for the department.
  • Responsible for coordination and tracking of the grants and events through the established process. This includes data entry and processing through Finance.
  • Maintain the Executive Director’s calendar, this includes coordination of meetings and conference calls with visitors or internal team members. This includes reserving meeting space, requesting tech assistance, ordering food and beverage and preparing meeting materials and minutes.
  • Assist with the Board of Directors and Board of County Commissioners reoccurring reports and presentations by gathering the department’s information, updating the PowerPoint slides.
  • Work with the Executive Director to coordinate the quarterly Kissimmee Sports Advisory Board meetings. Serves as point of contact for members of the advisory board, distributes communications to the advisory board and internal KSC team members. Works with Executive Director to develop the meeting agendas and when necessary, coordinates directly with guest speakers regarding their participation.
  • Assist the Executive Director with coordinating timelines and gathering assets to validate contract deliverables have been met by contracted partners. This includes tracking, scheduling, and coordinating use of tickets as well as communicating with partners locally and internationally on behalf of the department regarding the completion of projects.
  • Work with the Executive Director to manage the contracted deliverables agreed upon through strategic partnerships. Serve as point of contact with these partners.
  • Provide support for the Executive Director and Manager’s participation in conferences and trade shows. This includes processing registration, making travel arrangements, shipping of amenities and/or sales packets, completing expense reports, gathering Industry Partner information if needed for the conference, as well as sending follow-up letters/notes on behalf of the Executive Director and Manager and setting follow-up meetings with clients.
  • Support with the Sports Development Manager with the coordination and logistics of familiarization trips. This includes industry partner communications, coordination or meals and transportation and airfare and hotel arrangements.
  • Assist the Executive Director and Manager with maintenance of a Client Database. This includes data entry and reviewing trace notes in the Simple View CRM.
  • At the request of the Executive Director, represent the organization at local industry functions and during visits to Industry Partner locations.
  • Responsible for creation of monthly and quarterly reports. This includes reviewing reports for upcoming deadlines and communicating the deadlines to the department and the Executive Director to keep the department on track.
  • Maintain department’s files both hard copy and electronic. Maintain department’s calendar of events.
  • Act as a department liaison for prospective clients, current clients and industry partners, as needed in the absence of the Executive Director or Manager.
  • Responsible for the coordination of processing invoices by accurately coding with account codes, routing for signature and to Finance for payment. Will also assist with the annual budget preparation and research for new fiscal year activities.
  • Responsible for ordering office supplies for the department.
  • At the request of the Executive Director will represent the organization at non-appointment trade shows. This entails travels to up to 3 smaller sports specific trade shows a year to work a booth.
  • Perform duties as assigned/necessary which are related or logical in assignment to the position.

 

Required Education & Experience:

  • Minimum bachelor’s degree and two years of related experience. Will substitute experience for education.
  • Proficient in MS Office suite and CRM database maintenance.
  • Requires strong communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents.
  • Ability to manage multiple tasks and achieve deadlines under pressure.

 

Qualified applicants should submit a resume to Heidi Velasquez, Human Resources Representative, at [email protected].

Administrative Assistant - Events Management

Experience Kissimmee is currently seeking an Administrative Assistant. This role performs administrative and office support to the Event Management team.

 

This administrative assistant will telecommute and primarily work from home. Occasionally in-person meetings will be required at Experience Kissimmee’s office in Kissimmee, FL and throughout the Kissimmee/Osceola County destination; therefore, candidates are expected to live in Central Florida.

 

Below are some of the major responsibilities of the position:

  • Process invoices, CEO approval forms and check requests by accurately coding, routing. This includes departmental tracking and budget tracking of expenses.
  • Work within the CRM (all modules) on a regular basis to ensure accurate up-to-date industry partner and event information is maintained.
  • Work within project management tool by submitting creative requests, event tasks and timelines. Closely monitor request lifecycle and update event team on project status. Monitor event calendar to ensure accuracy.
  • Work with team to create event registration websites by using registration software and PowerPoint. Ensure all event related communication is accurate and on deadline.
  • Responsible for monitoring registration modules across all event platforms by pulling registration reports, undeliverables and other event metrics. Distribute reports to teams as needed. In addition, process payments from partners for events or sponsorships by providing reports to Finance on a weekly basis. Also monitors modifications, refunds and cancellations.
  • Assist Event Team with virtual events. This includes setting up partner meetings, recording appointments, building out webinar framework and distribute related links. Gather and compile information for presenter packets and distribute to event stakeholders.
  • Assist Events team with familiarization tours by making dining reservations, transportation arrangements and other duties.
  • Act as the departmental liaison for amenity/give-a-way logoed items. Coordinate the department’s inventory needs through the CRM, including placing orders, picking items up at the warehouse and updating the list for inventory control. This includes communication with other departments when utilizing their products and the use of the organization’s project management system for promo items quotes, logo requests, etc.
  • Responsible for meeting set up for internal and external meetings between department team members and industry partners/visitors. This includes reserving meeting space, ordering food and beverage, preparing meeting materials, taking minutes as well as tearing down following the meeting.
  • Assist Events team with maintaining separate event budgets for each event, and the ensuring invoices are paid on-time post event. Follow-up on missing invoices from vendors.
  • Order office supplies through appropriate channels for all assigned areas.
  • Coordinate mailing, shipping and receiving of event materials. Also collects and distributes mail for the Event Management Team.
  • Maintain company-wide event calendar.
  • Prepare travel authorizations as needed on behalf of the Director of Event Management, and Event Planners (with estimates of travel, hotel, per diems) and routes for approval.
  • Research and make travel arrangements, including air, rental car, hotel, ground transportation, registration for conferences as needed for the Director of Event Management and Event Planners.
  • Prepare expense reports as needed and submit for approval and reimbursement on behalf of the Director of Event Management and Event Planners.
  • Monitor Event Services email inbox and reply to inquiries.
  • Establishes, develops, maintains, and updates electronic filing system for all assigned areas.
  • Assist Event Management Team by working registration for local industry functions hosted by Experience Kissimmee.
  • Provides overall administrative support by preparing Director’s monthly reports on departmental activities including presentations to EK Staff and the Board of Directors. This includes the compilation of event data such as attendance, budget and satisfaction surveys into a monthly report for Director’s review.
  • Coordinate Event teams’ calendars for internal and external meetings, sites, recording appointments, etc.
  • Perform duties as assigned/necessary which are related or logical in assignment to the position.

 

Required Education & Experience:

  • Associates degree preferred and two years of related experience (of the 2 years one year minimum of database experience, specifically data entry experience and an understanding of data fields.). Will substitute experience for education.
  • Proficiency with MS Office suite especially Outlook, Excel and PPT.
  • Daily experience working within a database (CRM).
  • Requires strong communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents.
  • Ability to manage multiple tasks and achieve deadlines under pressure.

 

Qualified applicants should submit a resume to Heidi Velasquez, Human Resources Representative, at [email protected].

Experience Kissimmee provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability/handicap, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other protected classification under applicable federal, state, and local laws. Experience Kissimmee complies with applicable laws governing non-discrimination in employment. This EEO policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.

EK participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.