You are here

Home  >  Careers

Thank you for visiting Experience Kissimmee's careers page to learn more about joining our family of employees.

The Experience Kissimmee team is a diverse group of high performing individuals working to make a positive impact on our community. Experience Kissimmee offers competitive benefits and a rewarding work experience. The organization pays for almost 80% of medical and dental premiums, 100% of basic term life insurance, and 100% of short- and long-term disability premiums. Experience Kissimmee also offers a competitive and generous Paid Time Off (PTO) plan and a safe harbor 401(k) plan.

We offer a competitive compensation package with an annual performance review process, opportunities for professional development, and membership to professional organizations.

Experience Kissimmee is seeking qualified candidates for the following position:

Marketing Coordinator

Experience Kissimmee is currently seeking a Marketing Coordinator.

 

This role assists with the development of innovative and integrated marketing communications strategies that align with the organization’s brand strategy. This marketing coodinator will telecommute and primarily work from home.

 

Occasionally in-person meetings will be required at Experience Kissimmee’s office in Kissimmee, FL and throughout the Kissimmee/Osceola County destination; therefore, candidates are expected to live in Central Florida.

 

Below are some of the major responsibilities of the position:

 

  • Assist in the development and implementation of the assigned marketing programs and projects of the marketing plan, according to the established timelines, goals, standards and expectations of quality, integrity and customer service.
  • Assist with the development of annual international travel trade sales and marketing programs and the development of international consumer marketing programs.
  • Coordinate marketing strategy Tour Operators.
  • Work with the Sr. Manager to implement traditional and online advertising activities that support the travel trade domestically and internationally.
  • Ensure consistent messaging across all marketing and sales platforms including printed brochures, presentations, website, emails, surveys, newsletters and other sales collateral as needed.
  • Support the brand promise through careful execution of the design, messaging, voice and approach of all marketing efforts.
  • Work collaboratively with cross-functional, integrated teams, internal and external partners, contracted creative agencies and international representation firms.
  • As needed liaise with creative, media and other contracted agencies for implementing marketing programs and campaigns to achieve the goals and objectives for markets and programs as specified.
  • Assist in the development of marketing creative concepts, review ad submissions, and obtain approvals to ensure these adhere to branding standards and technical/creative specifications as well as appeal to the targeted demographic.
  • Assist in the pursuit of objectives and awareness for International and Domestic programs, through integrated marketing communications channels.
  • Upon approval, work with international representation firms, including media analysis to identify vehicles to utilize to achieve the goals and objectives for specified programs
  • Upon receipt of materials from external partners, review and provide feedback for content, copy, and creative for websites, advertising, marketing campaigns, blogs, e-newsletters, social media pages, and any additional collateral in relation to interactive programming.
  • Maintain a well-informed working knowledge of the destination partners in the area.
  • Serve as brand advocate and marketing support for internal departments.
  • Ensure a unified and effective workflow process for departments enlisting marketing support.
  • Gather campaign performance results and reports from external sources for leadership’s review.

 

Required Education and Experience:

  1. Minimum Bachelor’s degree in marketing, advertising, public relations or related field and one to three years of related experience. Will substitute experience for education.
  2. Proficient in MS Office suite.
  3. Working knowledge of websites, and e-marketing techniques/technologies, social media and mobile marketing. Must possess knowledge of principles and techniques of marketing, advertising, and promotions.
  4. Ability to establish and maintain effective working relationships with agencies, departmental staff, supervisors and the industry partners.
  5. Requires strong customer relations skills, communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents.
  6. Excellent time management and organizational skills.
  7. Must be a self-motivated, team player with high energy and a great attitude.
  8. The ability to manage multiple tasks, achieve deadlines under pressure, and work independently without direct supervision or as a member of a team that solicits input for all levels of the organization.
  9. Spanish or Portuguese speaking a plus.

 

Qualified applicants should submit a resume to Heidi Velasquez, Human Resources Representative, at [email protected].

 

Sr. Manager of Brand & Content Studio

Experience Kissimmee is currently recruiting a Sr. Manager of Brand and Content Studio to support Experience Kissimmee’s marketing and communications strategies towards its mission to drive tourism to the Kissimmee destination. The Sr. Manager of Brand and Content Studio will telecommute and primarily work from home.

 

Occasionally in-person meetings will be required at Experience Kissimmee’s office in Kissimmee, FL and throughout the Kissimmee/Osceola County destination; therefore, candidates are expected to live in Central Florida. 

 

The Sr. Manager of Brand and Content Studio leads a team of creative professionals through the creative production process. The Sr. Manger is the liaison with internal clients regarding the production process. This role will develop creative strategy, serve as the brand creative storyteller, and will produce content for a wide variety of audiences.

 

Major Responsibilities include:

 

  • From concept to completion, oversee the creative production of high-quality video, written and visual brand storytelling content. This includes providing ongoing brand guidance throughout the production process.
  • Serve as Champion of all things brand, crafting the brand story and brand guidelines and working to implement the brand across various departments.
  • Ensure all content is on brand, consistent in style, quality, and tone of voice. Provide analysis to ensure that projects stay within brand standards.
  • Manage relationship with creative service agency and drive organizational creative strategy. 
  • Work in tandem with the marketing team to identify and develop creative concepts and execution tactics. 
  • Translate marketing objectives into clear creative strategies.
  • Lead the creative team in the production of all marketing collateral, including promotional products, by reviewing needs and budgets, developing timelines, delegating tasks to the Content Studio Team, and ensuring on time delivery.
  • Serve as co-head of organizational content calendar with the Sr. Manager of Interactive Media.
  • Play an integral role in the strategic brief process.
  • Review work, troubleshoot, provide insights and feedback to team.
  • Copyedit, proofread, and revise communications and content including, but not limited to video, digital content, internal team communications, brochures and collateral and bid requests.
  • Liaise with internal stakeholders to determine production requirements and desired deliverables. 
  • Oversee production process of all promotional items from ideation to execution with Traffic Coordinator.
  • Develop and oversee look and feel for Experience Kissimmee website and social channels.
  • Responsible for blog content strategy, ensuring content is being optimized to hit organizational KPI’s.
  • Lead the content team and collaborate with internal teams in the development of compelling content to reach the organization’s ideal customers, assist in management and creation of all content (images, video, written, or otherwise).
  • Work with Sr. Manager of Marketing to develop marketing and creative concepts, review ad submissions, and obtain approvals to ensure that they adhere to brand standards and technical/creative specifications as well as appeal to the targeted demographic.
  • Work with Traffic Coordinator to oversee production priorities and deadlines.
  • Provide fact checking services for content, articles, and marketing materials. 
  • Oversee the creation of PPT presentations for the organization, this includes executive level presentations as well.
  • Create the organization’s annual report and marketing plan. 

 

Required Education & Experience:

  • Bachelor’s degree in marketing, communications, journalism, advertising, or related field, preferred.
  • Minimum of 5-7 years of experience in communications, content, graphic design, or brand management. At least 2 years supervising/managing direct reports.
  • Ability to manage multiple tasks and achieve deadlines under pressure.
  • Understanding of the creative, briefing, design and execution process.
  • Proficiency in Microsoft Office Suite, SEO and WordPress required.
  • Excellent oral and written communication skills.
  • Strong problem-solving and customer service skills.
  • Adaptable to changing priorities, tasks, and work schedules to meet customer services standards.
  • Detail oriented.
  • Must have strong attention to detail. 
  • Strong team player.
  • Basic Photoshop skills is a plus.

 

Qualified candidates should submit a resume to Julia DeVault, Director of HR at [email protected].

 

Administrative Assistant - Events Management

Experience Kissimmee is currently seeking an Administrative Assistant. This role performs administrative and office support to the Event Management team.

 

This administrative assistant will telecommute and primarily work from home. Occasionally in-person meetings will be required at Experience Kissimmee’s office in Kissimmee, FL and throughout the Kissimmee/Osceola County destination; therefore, candidates are expected to live in Central Florida.

 

Below are some of the major responsibilities of the position:

  • Process invoices, CEO approval forms and check requests by accurately coding, routing. This includes departmental tracking and budget tracking of expenses.
  • Work within the CRM (all modules) on a regular basis to ensure accurate up-to-date industry partner and event information is maintained.
  • Work within project management tool by submitting creative requests, event tasks and timelines. Closely monitor request lifecycle and update event team on project status. Monitor event calendar to ensure accuracy.
  • Work with team to create event registration websites by using registration software and PowerPoint. Ensure all event related communication is accurate and on deadline.
  • Responsible for monitoring registration modules across all event platforms by pulling registration reports, undeliverables and other event metrics. Distribute reports to teams as needed. In addition, process payments from partners for events or sponsorships by providing reports to Finance on a weekly basis. Also monitors modifications, refunds and cancellations.
  • Assist Event Team with virtual events. This includes setting up partner meetings, recording appointments, building out webinar framework and distribute related links. Gather and compile information for presenter packets and distribute to event stakeholders.
  • Assist Events team with familiarization tours by making dining reservations, transportation arrangements and other duties.
  • Act as the departmental liaison for amenity/give-a-way logoed items. Coordinate the department’s inventory needs through the CRM, including placing orders, picking items up at the warehouse and updating the list for inventory control. This includes communication with other departments when utilizing their products and the use of the organization’s project management system for promo items quotes, logo requests, etc.
  • Responsible for meeting set up for internal and external meetings between department team members and industry partners/visitors. This includes reserving meeting space, ordering food and beverage, preparing meeting materials, taking minutes as well as tearing down following the meeting.
  • Assist Events team with maintaining separate event budgets for each event, and the ensuring invoices are paid on-time post event. Follow-up on missing invoices from vendors.
  • Order office supplies through appropriate channels for all assigned areas.
  • Coordinate mailing, shipping and receiving of event materials. Also collects and distributes mail for the Event Management Team.
  • Maintain company-wide event calendar.
  • Prepare travel authorizations as needed on behalf of the Director of Event Management, and Event Planners (with estimates of travel, hotel, per diems) and routes for approval.
  • Research and make travel arrangements, including air, rental car, hotel, ground transportation, registration for conferences as needed for the Director of Event Management and Event Planners.
  • Prepare expense reports as needed and submit for approval and reimbursement on behalf of the Director of Event Management and Event Planners.
  • Monitor Event Services email inbox and reply to inquiries.
  • Establishes, develops, maintains, and updates electronic filing system for all assigned areas.
  • Assist Event Management Team by working registration for local industry functions hosted by Experience Kissimmee.
  • Provides overall administrative support by preparing Director’s monthly reports on departmental activities including presentations to EK Staff and the Board of Directors. This includes the compilation of event data such as attendance, budget and satisfaction surveys into a monthly report for Director’s review.
  • Coordinate Event teams’ calendars for internal and external meetings, sites, recording appointments, etc.
  • Perform duties as assigned/necessary which are related or logical in assignment to the position.

 

Required Education & Experience:

  • Associates degree preferred and two years of related experience (of the 2 years one year minimum of database experience, specifically data entry experience and an understanding of data fields.). Will substitute experience for education.
  • Proficiency with MS Office suite especially Outlook, Excel and PPT.
  • Daily experience working within a database (CRM).
  • Requires strong communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents.
  • Ability to manage multiple tasks and achieve deadlines under pressure.

 

Qualified applicants should submit a resume to Heidi Velasquez, Human Resources Representative, at [email protected].

Experience Kissimmee provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability/handicap, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other protected classification under applicable federal, state, and local laws. Experience Kissimmee complies with applicable laws governing non-discrimination in employment. This EEO policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.

EK participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.