Info

Careers

Back exterior of Bohemian Hotel Celebration at night

The luxurious Celebration hotel is nestled lakeside in Celebration

Career Opportunities

 

 

All career opportunities are listed below. 

Experience Kissimmee is currently recruiting for a Meetings Sales and Services Manager. This role will actively sell the destination to meeting planners and provide meeting services to definite meeting groups booked in the destination. The role is responsible for overall sales and meeting services processes as it relates to booking meetings in Kissimmee/Osceola County hotels and off-site venues to generate hotel room nights and economic impact for the destination.

This sales manager will telecommute and work some days at Experience Kissimmee’s office in Celebration and some days from home. In addition, in-person meetings will be required at various locations throughout Kissimmee and Osceola County; therefore, candidates are expected to live in Central Florida. Possession of a valid Florida’s driver’s license and a clean 3-year motor vehicle report is required. Domestic travel is expected for this position.

Below are the responsibilities of the position.

  • Serve as a point of contact between the Kissimmee/Osceola County destination and prospective, new and existing meeting planners.

  • Develop and grow relationships with EK 1000+ partners, especially the meeting hotel partners and meeting services partners.

  • Develop and maintain strong relationships with prospective, new, and existing meeting planners in a specific geographic territory to acquire new and unique leads for the destination as well as meet individual sales and services goals.

  • Solicit new and existing meetings and events for Kissimmee/Osceola County via telephone, email, in-person meetings, virtual webinars, events, and trade shows.

  • Communicate destination services to meeting planners. Generate leads and referrals to Industry Partners through the CRM.

  • Maintain accurate and comprehensive records for all assigned accounts in the CRM. Create monthly reports through the CRM recapping sales and services activity.

  • Respond to leads and work in Cvent on daily basis.

  • Coordinate and conduct destination site tours for potential/tentative clients. Coordinate and conduct client meetings in-person and virtually with Experience Kissimmee Industry Partners to provide overview of complimentary services available in the destination.

  • Deliver effective and targeted market-specific presentations virtually and in person through the sales process.

  • Maintain product knowledge through onsite visits or virtual meetings with Experience Kissimmee Industry Partners, especially the meeting accommodations, facilities, and meeting service vendors.

  • Work with Sr. Director of Meeting Sales & Services to create client welcome initiatives and retention programs for repeat clients.

Required Education and Experience:

  • Minimum bachelor’s degree and three to five years of hotel sales experience. Experience with meetings market within a hotel, association, or CVB/DMO is required. Will substitute experience for education.
  • CMP (Certified Meeting Professional) designation preferred.
  • Proficiency with MS Office suite, intermediate proficiency in PowerPoint
  • Proficiency with Client Relationship Management (CRM)Databases is required.
  • Ability to establish and maintain effective working relationships with meeting planners, departmental staff, supervisors and the general public.
  • Experience with public speaking. Ability to provide professional welcome presentations and educational presentations to various size groups in-person and virtually.
  • Requires strong customer relations skills, communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents.
  • Must be self-motivated, a team player with high energy and a great attitude.
  • Ability to work collaboratively with others across the organization and with Industry Partners.

Travel:

Frequent travel throughout Osceola County is required. Occasional domestic travel is required for this position, approximately 30%.

Qualified applicants should submit a resume to the Human Resources Department, at
[email protected].  

Experience Kissimmee is currently recruiting for a Copywriter. This role is responsible for writing and editing copy across multiple platforms; ensuring that content is consistent with the Experience Kissimmee brand tone and voice. 

This copywriter will telecommute and work some days at Experience Kissimmee’s office in Celebration and some days from home.  In addition, in-person meetings will be required at various locations throughout Kissimmee and Osceola County; therefore, candidates are expected to live in Central Florida. Possession of a valid Florida’s driver’s license and a clean 3-year motor vehicle report is required. 

Job responsibilities:

  • Research and produce story-telling content such as: articles, advertorials, newsletters, fact sheets, print collateral, web pages, digital ads, blog posts and Experience Kissimmee web pages for a wide variety of audiences and communication channels.

  • Attend site visits, partner presentations, and conduct additional in-person visits to Experience Kissimmee partner locations for first-hand experience, interviews, fact-checking, and content gathering.

  • Ensure content is on brand, consistent in style, quality, and tone of voice.

  • Collaborate with internal Experience Kissimmee departments to create cohesive and consistent messaging throughout Experience Kissimmee’s communication platforms as well as provide proofreading and editing services for content produced by other team members and international representatives. 

  • Ensure the final Board of Directors and Board of County Commissioner PowerPoint Presentations follow brand guidelines, are punctuated and spell checked. This includes maintaining a SOP for departmental contributors, collecting each department's slides, and assisting with any issues when collecting slides or editing content. 

  • Assist in identifying and satisfying various target audiences’ content needs (in terms of length, format, diction, tone), and ensure the end product can be distributed effectively through both digital and traditional media channels. 

  • Collaborate with supervisor to maintain and implement content planning calendar. 

  • Assist in the proofreading and fact-checking of Experience Kissimmee video content. 

  • Maintain communication with team of Experience Kissimmee website writers to compile and publish blog and website content. 

  • Maintain and update online content for the Experience Kissimmee website. 

  • Assist in developing scripts and storyboards for video projects as needed. This may also include being present at table reads and video shoots. 

  • Research and study content marketing trends and best practices in an effort to keep Experience Kissimmee up-to-date with its web and marketing content.  

  • Analyze existing content and identify ways to improve its impact and optimize its effectiveness. 

  • Copyedit, fact-check, and proofread marketing materials.

Required Education and Experience:

  • Bachelor’s degree in communications, journalism, advertising or related field, preferred.
  • Ability to manage multiple tasks and achieve deadlines under pressure.
  • Minimum of 2-3 years of experience in writing/editing or journalism.
  • Equivalent combination of education and experience may be considered.
  • Proficiency in Microsoft Office Suite required with advanced proficiency with PowerPoint required.
  • Knowledge of SEO and Druple a plus.
  • Knowledge of CRM (Customer Relationship Management) portals a plus.
  • Excellent oral and written communication skills.
  • Strong problem-solving and customer service skills.
  • Adaptable to changing priorities, tasks, and work schedules to meet customer services standards.
  • Must have strong attention to detail.
  • Strong team player.
  • Experience with project management system a plus.

Qualified applicants should submit a resume to Heidi Velasquez, Human Resources Generalist, at
[email protected].  

Experience Kissimmee provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability/handicap, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other protected classification under applicable federal, state, and local laws.  

Experience Kissimmee complies with applicable laws governing non-discrimination in employment. This EEO policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.